{"id":843,"date":"2024-06-21T14:56:54","date_gmt":"2024-06-21T14:56:54","guid":{"rendered":"https:\/\/okonet.kinsta.cloud\/?p=843"},"modified":"2024-06-21T14:56:54","modified_gmt":"2024-06-21T14:56:54","slug":"dont-read-the-comments-and-building-better-communities","status":"publish","type":"post","link":"https:\/\/cool.co\/publisher-experiences-home\/2024\/06\/21\/dont-read-the-comments-and-building-better-communities\/","title":{"rendered":"\u201cDon\u2019t Read The Comments\u201d And Building Better Communities"},"content":{"rendered":"<section class=\"elementor-section elementor-top-section elementor-element elementor-element-489d445 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"489d445\" data-element_type=\"section\">\n<div class=\"elementor-container elementor-column-gap-default\">\n<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9fec7e9\" data-id=\"9fec7e9\" data-element_type=\"column\">\n<div class=\"elementor-widget-wrap elementor-element-populated\">\n<div class=\"elementor-element elementor-element-c4b7f28 elementor-widget elementor-widget-text-editor\" data-id=\"c4b7f28\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<p>Online discourse can often get pretty nasty. In this blog post, we explain the benefits and challenges of running a comment platform on your site \u2014 and how to help it thrive.<\/p>\n<p>In the 2018 Disney movie\u00a0<i>Ralph Breaks the Internet<\/i>, Ralph learns what the other characters call the #1 rule of the Internet: \u201c<a href=\"https:\/\/www.youtube.com\/watch?v=cvnQiQvN9Ic\">Do not read the comments<\/a>.\u201d In the movie, it\u2019s easy to see why: Ralph reads dozens upon dozens of comments calling him fat, ugly, stupid, a loser. It\u2019s a low point in the film, designed to teach kids the simple truth that words can hurt.<\/p>\n<p>This rule is not limited to cartoons, though. It\u2019s also the subject of\u00a0<a href=\"https:\/\/www.opendemocracy.net\/en\/transformation\/redefining-first-rule-internet\/\">news articles<\/a>, a 22k-follower\u00a0<a href=\"https:\/\/x.com\/avoidcomments\">Twitter account<\/a>, and the title of\u00a0<a href=\"https:\/\/www.harpercollins.com\/products\/dont-read-the-comments-eric-smith?variant=39307413291042\">a romance novel<\/a>\u00a0about online gamers. As rules go, this is fairly well-established.<\/p>\n<p>If that was the whole story, though, half the internet would vanish overnight. Reddit, the self-described \u201cfront page of the internet,\u201d primarily exists as a comment board. Sites like Quora feature helpful commenters who answer each others\u2019 questions. Some of the largest sites on the Web, like Facebook, Twitter, and YouTube, thrive off of comments.<\/p>\n<p>How can comments be all bad if many of the Internet\u2019s most popular (and profitable) hangouts are built around them?<\/p>\n<p>The truth is, when done\u00a0<i>properly<\/i>, a thriving comment section can be an incredibly-positive place that helps your users build community, share important information, and lift each other up. In the process, you\u2019ll also drive a lot of critical engagement on your page.<\/p>\n<p>In this blog post, we\u2019re talking about the comments: what they do for you, why they turn toxic, and how to stop that from happening.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fac9cbf elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fac9cbf\" data-element_type=\"section\">\n<div class=\"elementor-container elementor-column-gap-default\">\n<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d59836d\" data-id=\"d59836d\" data-element_type=\"column\">\n<div class=\"elementor-widget-wrap elementor-element-populated\">\n<div class=\"elementor-element elementor-element-ff4f8c2 elementor-toc--minimized-on-tablet elementor-widget elementor-widget-table-of-contents\" data-id=\"ff4f8c2\" data-element_type=\"widget\" data-settings=\"{&quot;exclude_headings_by_selector&quot;:[],&quot;headings_by_tags&quot;:[&quot;h2&quot;,&quot;h3&quot;,&quot;h4&quot;,&quot;h5&quot;,&quot;h6&quot;],&quot;marker_view&quot;:&quot;numbers&quot;,&quot;minimize_box&quot;:&quot;yes&quot;,&quot;minimized_on&quot;:&quot;tablet&quot;,&quot;hierarchical_view&quot;:&quot;yes&quot;,&quot;min_height&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_laptop&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"table-of-contents.default\">\n<div class=\"elementor-widget-container\">\n<div class=\"elementor-toc__header\">\n<h4 class=\"elementor-toc__header-title\">Table of Contents<\/h4>\n<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--collapse\"><\/div>\n<\/div>\n<div class=\"elementor-toc__body\">\n<ol class=\"elementor-toc__list-wrapper\">\n<li class=\"elementor-toc__list-item\">\n<div class=\"elementor-toc__list-item-text-wrapper\"><a class=\"elementor-toc__list-item-text elementor-toc__top-level\" href=\"https:\/\/www.insticator.com\/dont-read-the-comments-and-building-better-communities\/#elementor-toc__heading-anchor-0\">The Benefits of Comment Sections<\/a><\/div>\n<\/li>\n<li class=\"elementor-toc__list-item\">\n<div class=\"elementor-toc__list-item-text-wrapper\"><a class=\"elementor-toc__list-item-text elementor-toc__top-level\" href=\"https:\/\/www.insticator.com\/dont-read-the-comments-and-building-better-communities\/#elementor-toc__heading-anchor-1\">Why Do Comment Sections Turn Toxic?<\/a><\/div>\n<\/li>\n<li class=\"elementor-toc__list-item\">\n<div class=\"elementor-toc__list-item-text-wrapper\"><a class=\"elementor-toc__list-item-text elementor-toc__top-level\" href=\"https:\/\/www.insticator.com\/dont-read-the-comments-and-building-better-communities\/#elementor-toc__heading-anchor-2\">Moderators: A Bouncer And A Lifeguard<\/a><\/div>\n<\/li>\n<li class=\"elementor-toc__list-item\">\n<div class=\"elementor-toc__list-item-text-wrapper\"><a class=\"elementor-toc__list-item-text elementor-toc__top-level\" href=\"https:\/\/www.insticator.com\/dont-read-the-comments-and-building-better-communities\/#elementor-toc__heading-anchor-3\">Gamification: Incentivizing Positivity<\/a><\/div>\n<\/li>\n<li class=\"elementor-toc__list-item\">\n<div class=\"elementor-toc__list-item-text-wrapper\"><a class=\"elementor-toc__list-item-text elementor-toc__top-level\" href=\"https:\/\/www.insticator.com\/dont-read-the-comments-and-building-better-communities\/#elementor-toc__heading-anchor-4\">Final Thoughts<\/a><\/div>\n<\/li>\n<\/ol>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f063b29 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f063b29\" data-element_type=\"section\">\n<div class=\"elementor-container elementor-column-gap-default\">\n<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7047bcd\" data-id=\"7047bcd\" data-element_type=\"column\">\n<div class=\"elementor-widget-wrap elementor-element-populated\">\n<div class=\"elementor-element elementor-element-29551d4 elementor-widget elementor-widget-text-editor\" data-id=\"29551d4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\">\n<p><b><i>Case Study:<\/i><\/b>\u00a0Insticator transformed Brit+Co\u2019s community with a 50% increase in online engagement<i>.\u00a0<\/i><b><a href=\"https:\/\/www.insticator.com\/case-study\/insticator-transformed-britcos-community-with-a-50-increase-in-online-engagement\/\">read more<\/a><\/b><a href=\"https:\/\/www.insticator.com\/case-study\/evolve-media\/\"><i>.<\/i><\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"elementor-section elementor-top-section elementor-element elementor-element-81d952b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"81d952b\" data-element_type=\"section\">\n<div class=\"elementor-container elementor-column-gap-default\">\n<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-60e57e8\" data-id=\"60e57e8\" data-element_type=\"column\">\n<div class=\"elementor-widget-wrap elementor-element-populated\">\n<div class=\"elementor-element elementor-element-b728bea elementor-widget elementor-widget-text-editor\" data-id=\"b728bea\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n<div class=\"elementor-widget-container\"><span id=\"elementor-toc__heading-anchor-0\" class=\"elementor-menu-anchor \"><\/span><\/p>\n<h2>The Benefits of Comment Sections<\/h2>\n<p>The reason why so much of the internet has comment sections is because when they\u2019re going well, comment sections are very, very good for the health of your site. Comment sections:<\/p>\n<ul>\n<li>Keep users on your page longer, engaging with and discussing your site content, which means better core web vitals, longer time-on-site, and potentially better positioning in Google\u2019s search results.<\/li>\n<li>Provide a host of first-party data about what content is striking a chord with your users, how your users generally behave on your site, and more.<\/li>\n<li>Build a bigger audience for your content by giving users a community hub to grow around, boosting your site metrics, and generating more impression traffic to your ads.<\/li>\n<\/ul>\n<div>\n<p>But that\u2019s when they\u2019re going well. What about the ones that go bad.<\/p>\n<\/div>\n<p><span id=\"elementor-toc__heading-anchor-1\" class=\"elementor-menu-anchor \"><\/span><\/p>\n<h2>Why Do Comment Sections Turn Toxic?<\/h2>\n<p>20 years ago, web cartoonist Mike Krahulik, the artist behind the long-running strip \u201c<a href=\"https:\/\/www.penny-arcade.com\/\">Penny Arcade<\/a>,\u201d came up with his \u201cGreater Theory\u201d of how online interactions worked. It goes like this.<\/p>\n<p><b>Normal Person + Anonymity + Audience = Total [censored]<\/b><\/p>\n<p>This theory nicely leads to one of the biggest discussions in online commenting:\u00a0<a href=\"https:\/\/en.wikipedia.org\/wiki\/Comments_section#:~:text=This%20lack%20of%20an%20entry,verbal%20aggression%20in%20the%20comments.\">\u201cgated\u201d vs. \u201cnon-gated\u201d<\/a>\u00a0communities. In gated online communities, login information of some kind is needed, whether it\u2019s a username and email address (like on Twitter\/X), all the way up to the user\u2019s real name (like on Facebook, or writing a letter to the editor at a newspaper).<\/p>\n<p>In a non-gated online community, users can post completely anonymously, with no potential for repercussions. This scenario can lead to so-called \u201ctrolling,\u201d where users deliberately post harmful, threatening, or annoying content for the express purpose of irritating or upsetting their fellow users.<\/p>\n<p>A related form of trolling is \u201c<a href=\"https:\/\/www.institute.global\/insights\/tech-and-digitalisation\/social-media-futures-what-brigading\">brigading<\/a>,\u201d where a group of outside agitators arrives on-site specifically to spoil the commenting experience for the intended audience. Things like conservatives infiltrating and trolling a progressive website, or Chicago Cubs fans hopping on to harass St. Louis Cardinals boosters.<\/p>\n<p>Essentially, in a non-gated setting, users will be entirely free of repercussions \u2014 and they may act accordingly. Requiring users to set up an account before they can log in and start commenting may be enough friction to keep out the bulk of offenders, and any trolls who make the effort anyway will be easier to take disciplinary action against.<\/p>\n<p><span id=\"elementor-toc__heading-anchor-2\" class=\"elementor-menu-anchor \"><\/span><\/p>\n<h2>Moderators: A Bouncer And A Lifeguard<\/h2>\n<p>When it seems like users are drowning in negative content, that\u2019s when you need a lifeguard. That\u2019s when\u00a0<a href=\"https:\/\/www.insticator.com\/moderation-free-speech-and-your-money\/\">moderation<\/a>\u00a0comes in handy. With\u00a0<a href=\"https:\/\/www.insticator.com\/a-guided-tour-of-cool-comments\/\">Insticator\u2019s COOL Comments<\/a>, for example, we utilize a combination of AI and human moderation: the AI is able to quickly flag words and phrases of your choosing, and submit them to the 24-hour team of human moderators to make more-complicated decisions.<\/p>\n<p>This hybrid moderation also works for inappropriate images, so toxic users can\u2019t evade moderation by hiding their toxicity inside a jpeg. The moderation standards can be based on your own parameters, so they can be stricter or laxer depending on your guidelines.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"lazy loaded\" src=\"https:\/\/www.insticator.com\/wp-content\/uploads\/2024\/06\/moderation-1024x457.png\" alt=\"Moderators: A Bouncer And A Lifeguard\" width=\"1024\" height=\"457\" data-src=\"https:\/\/www.insticator.com\/wp-content\/uploads\/2024\/06\/moderation-1024x457.png\" data-was-processed=\"true\" \/><\/p>\n<p>But moderators aren\u2019t just lifeguards: they\u2019re also bouncers, keeping out the riff-raff. Offending commenters can be blocked from participating for short periods of time, giving people who just got a little heated a chance to cool off. Alternatively, commenters who take things way too far can be perma-banned, even at the IP address level (so they can\u2019t just create a new account and try again).<\/p>\n<p>All of these things serve as the \u201cstick\u201d to keep rowdy commenters in-line. But what about the \u201ccarrot?\u201d.<\/p>\n<p><span id=\"elementor-toc__heading-anchor-3\" class=\"elementor-menu-anchor \"><\/span><\/p>\n<h2>Gamification: Incentivizing Positivity<\/h2>\n<div>\n<p>One way to keep your commenters on the straight-and-narrow is through positive reinforcement. And one of the best methods of positive reinforcement is to make a game of it.<\/p>\n<p>Gamification, like COOL Comments\u2019 new \u201ckudos\u201d feature, allows commenters to grant each other points for insightful and helpful comments with replies, emoji reactions, and more. These points accumulate in user profiles, earning them badges and ranks that are visible to everyone.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-large wp-image-19673 lazy loaded\" src=\"https:\/\/www.insticator.com\/wp-content\/uploads\/2024\/06\/kudos-1024x750.png\" alt=\"kudos\" width=\"1024\" height=\"750\" data-src=\"https:\/\/www.insticator.com\/wp-content\/uploads\/2024\/06\/kudos-1024x750.png\" data-srcset=\"https:\/\/www.insticator.com\/wp-content\/uploads\/2024\/06\/kudos-1024x750.png 1024w, https:\/\/www.insticator.com\/wp-content\/uploads\/2024\/06\/kudos-300x220.png 300w, https:\/\/www.insticator.com\/wp-content\/uploads\/2024\/06\/kudos-768x562.png 768w, https:\/\/www.insticator.com\/wp-content\/uploads\/2024\/06\/kudos.png 1532w\" data-sizes=\"(max-width: 1024px) 100vw, 1024px\" data-was-processed=\"true\" \/><\/p>\n<p>The most-engaged, positive commenters will soon earn bragging rights over their peers, while also providing you with a wealth of first-party data on your audience and their behavior.<\/p>\n<p>These features \u2014 moderation and gamification \u2014 work in concert to help keep your community positive, pleasant, and thriving.<\/p>\n<p><span id=\"elementor-toc__heading-anchor-4\" class=\"elementor-menu-anchor \"><\/span><\/p>\n<h2>Final Thoughts<\/h2>\n<div>\n<p>In conclusion, though comment sections do have a risk of becoming toxic, utilizing the right tools can help keep that from becoming an eventuality. And as long as you keep your communities positive, they are a huge boon to all your site-health metrics.<\/p>\n<p>If you\u2019re looking to kick up your engagement, gather first-party data, and keep your community positive, then it\u2019s time to check out Insticator\u2019s latest commenting package, COOL Comments. Launched in 2024, it\u2019s the next leap forward in online community-building. Reach out today to learn more.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Online discourse can often get pretty nasty. In this blog post, we explain the benefits and challenges of running a comment platform on your<\/p>\n","protected":false},"author":1,"featured_media":845,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-843","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u201cDon\u2019t Read The Comments\u201d And Building Better Communities | Publisher Experiences | COOL Media (formerly Insticator)<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cool.co\/publisher-experiences-home\/2024\/06\/21\/dont-read-the-comments-and-building-better-communities\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u201cDon\u2019t Read The Comments\u201d And Building Better Communities | Publisher Experiences | COOL Media (formerly Insticator)\" \/>\n<meta property=\"og:description\" content=\"Online discourse can often get pretty nasty. In this blog post, we explain the benefits and challenges of running a comment platform on your\" \/>\n<meta property=\"og:url\" content=\"https:\/\/cool.co\/publisher-experiences-home\/2024\/06\/21\/dont-read-the-comments-and-building-better-communities\/\" \/>\n<meta property=\"og:site_name\" content=\"Publisher Experiences\" \/>\n<meta property=\"article:published_time\" content=\"2024-06-21T14:56:54+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cool.co\/publisher-experiences-home\/wp-content\/uploads\/sites\/6\/2024\/06\/Dont-Read-The-Comments-And-Building-Better-Communities.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"854\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"pavlo.shyian@sigma.software\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta 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